Privacy Policy

Last updated: October 2026

1. Introduction

At NC Health & Wellness, we are committed to protecting the privacy and security of our clients and website visitors. This notice describes how we collect, use, and process your personal information in accordance with applicable data protection laws.

If you have any questions about this Privacy Policy or how we use your information, you can contact:

Email: nikkichamberlain@live.co.uk

2. Information we collect

We may collect and use the following types of personal information:

General contact and enquiry information

  • Your name and contact details, such as your email address and telephone number.

  • Information you provide when contacting me or making an enquiry about my services.

Coaching information

  • Information you provide in your initial questionnaire and during coaching sessions.

  • Information about your lifestyle, habits, goals, health and wellbeing.

  • Information about your medical history, current health, medication, diet, physical activity and other health-related matters, where relevant to our coaching work.

Some of this information is considered special category data under data protection law because it relates to your health.

Newsletter information

  • Your name and email address when you choose to sign up to receive my newsletter and other marketing communications.

Website information

  • Information collected through my website, such as website usage and visitor activity, through cookies and website analytics.

3. How we use your information

We use personal information for the following purposes:

  • To respond to enquiries and requests for information.

  • To provide and manage health coaching services.

  • To understand your individual circumstances and provide appropriate coaching support.

  • To communicate with you about appointments, sessions and other aspects of our coaching relationship.

  • To manage payments, administration and business records.

  • To send newsletters and marketing communications where you have chosen to receive them.

  • To understand how visitors use the website and improve its content and performance.

  • To meet any legal or regulatory obligations.

We will only collect and use information that is relevant and necessary for these purposes.

4. The lawful basis for using your information

Data protection law requires us to have a lawful basis for collecting and using personal information.

Depending on the purpose, we rely on the following lawful bases:

  • Contract: Where processing is necessary to provide the coaching services you have requested or to take steps before entering into an agreement with you.

  • Legitimate interests: Where it is necessary for the day-to-day running and administration of the business, responding to general enquiries and improving services, provided these interests do not override your rights and interests.

  • Consent: Where you have actively agreed to receive marketing communications or where consent is required for other specific processing.

  • Legal obligation: Where we need to use or retain information to meet a legal requirement.

Health-related information is classed as special category data and requires an additional condition for processing. For this information, we rely on your explicit consent, which we will ask you to provide as part of the coaching process.

You can withdraw your consent at any time by contacting us. However, if you withdraw consent to the use of health-related information that is necessary for your coaching, we may no longer be able to provide the service.

5. How I store and protect your information

We take reasonable steps to protect the personal information we hold and prevent it from being lost, misused or accessed without authorisation.

Information may be stored electronically using the following services:

  • Microsoft 365 and OneDrive: For email, document storage and client records.

  • Microsoft Teams: For online coaching sessions.

  • Google Drive and Google Sheets: For managing newsletter sign-up information.

  • MailChimp: For managing and sending newsletter and marketing emails.

  • Square-space: For hosting and managing the website.

  • WhatsApp: For communication with clients who choose to use this service.

These services have their own privacy and data protection arrangements. Some providers may process information outside the UK, in which case the relevant provider's data transfer arrangements and safeguards apply.

6. When we share your information

We do not sell or rent your personal information to third parties.

We may share information with the service providers listed in this policy where necessary to operate the business and provide relevant services. These providers process information in accordance with their own terms and applicable data protection requirements.

We may also disclose personal information where legally required to do so.

We will not use your health-related information for marketing purposes.

7. Health-related and sensitive information

Information about your health is treated with particular care.

We only ask for health-related information that is relevant to understanding your circumstances and supporting you through coaching.

We use this information to inform our coaching work and provide appropriate support. We do not share your health-related information for unrelated purposes.

Please avoid including unnecessary sensitive information when contacting us through general website enquiry forms or other channels.

8. Marketing communications

If you choose to sign up to our newsletter, we will use your name and email address to send you newsletters, updates and information about services.

You can unsubscribe at any time by using the unsubscribe link included in the emails.

If you make a general enquiry or become a coaching client we will not automatically add you to a marketing mailing list. You will only receive marketing emails if you have separately chosen to subscribe.

We use MailChimp to manage and send marketing emails.

9. Cookies and website analytics

The website is hosted by Square-space, which uses cookies and similar technologies to support website functionality, security and analytics.

Cookies are small files stored on your device when you visit a website. Some are essential for the website to work, while others help understand how visitors use the site.

The website uses a cookie banner that allows you to accept or decline non-essential cookies and manage your preferences.

You can change your cookie preferences through the cookie settings available on the website.

Square-space may collect information about how visitors use my website through its built-in analytics features. This helps us understand website activity and improve the experience for visitors.

10. How long we keep your information

We only keep personal information for as long as it is necessary for the purpose for which it was collected.

The length of time we retain information will depend on its nature, why it is held and any relevant legal, professional or insurance requirements.

We periodically review the information held and securely delete or anonymise information when it is no longer needed.

11. Your rights

Under data protection law, you have rights in relation to your personal information. These include the right to:

  • Ask for a copy of the personal information held about you.

  • Ask us to correct information that is inaccurate or incomplete.

  • Ask us to delete your personal information in certain circumstances.

  • Ask us to restrict how we use your information in certain circumstances.

  • Object to certain types of processing.

  • Withdraw your consent where we rely on consent.

  • Request the transfer of certain personal information to another organisation, where applicable.

These rights are subject to certain conditions and exemptions.

If you would like to exercise any of these rights, please contact us using the email address above.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

You can find out more at www.ico.org.uk.

12. Links to other websites

The website may contain links to other websites. If you follow a link to another website, please be aware that this Privacy Policy no longer applies.

We recommend checking the privacy policy of any other website you visit.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in services, the way we use personal information or relevant data protection requirements.

Any updates will be published on this page, with the date of the latest update shown at the top.